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General email: [email protected]
Support email: [email protected]
That’s right! To help increase the chances of customers ordering, incubators, bigger businesses, or even us, sometimes provide already paid-for gift cards to consumers. However, since gift cards work like coupons, if used, all, or a portion of the total invoice will be deducted. Thus you may see an invalid revenue or income number. If this ever happens to you, we like to first remind you that you will never lose any money from this feature. Simply contact support and we will release that money after the order has been completed.
If you do not want anyone to use a gift card on your store, please let us know so we can blacklist your store. However, please note that this would lower your chances of having sales.
Do you have to follow a different regulation for your product taxes? Does our zero-rate or consumer’s province tax rate not work for you? No problem! Simply contact support and we will create the tax class for your account. Please make sure to clearly explain why you have to follow this updated rate.
Have other questions? Check our help desk to find the answers to your most burning questions! If you didn’t find your answer, simply create a support ticket and we will get back to you within 24 business hours.